All damaged deliveries or shortages must be reported within 24 hours of receipt, any longer than this may invalidate your claim.

Standard Warranty/Guarantee

Spring rifles come with a 6 month warranty. Speedloaders and magazines included with rifles are not covered under warranty as they are regarded as ‘free’ items.

TERMS & CONDITIONS

Returns Policy:

In the unlikely event that your new purchase is faulty then please contact On Target Airsoft Rifles (otarshop) immediately to discuss your problem. At our discretion, a replacement product will be dispatched to you, although this WILL NOT happen until the originally purchased goods are returned and are confirmed to be faulty.

No refunds will be given on any product that has been damaged by negligence, carelessness or misuse.

Unwanted products must be returned to us within 7 days and must be “AS SUPPLIED”, un-opened, un-used and in the original, undamaged packaging missing no items from the packaging including the packet of BB’s.

Refunds may incur a 10% restocking fee.

IF YOU HAVE ANY DOUBTS PLEASE CONTACT US IMMEDIATELY

UNDER NO CIRCUMSTANCES SHOULD YOU ATTEMPT TO DISASSEMBLE ANY PRODUCTS PURCHASED FROM US YOURSELF -DOING SO WILL INVALIDATE YOUR WARRANTY.

How do I get my On Target Airsoft Rifles (otarshop) product repaired under its warranty?:

If a product proves faulty within the warranty period due to a manufacturing defect you should contact us immediately. We will then identify the problem and if necessary have the problem resolved under the terms of our guarantee. All valid repairs are free of charge for both parts and labour subject to the following conditions:

Conditions of the Warranty:

Original receipt required as proof of purchase. No products will be worked on under these terms without original proof of purchase.

Exclusions

The On Target Airsoft Rifles (otarshop) warranty does not include any the following:

-Any transportation costs incurred in transporting the item back to us for repair.
-Any breakages as a result of accidental/negligent damage.
-Any routine maintenance required
-Any faults arising from misuse
-Any faults arising from any repairs not previously carried out by On Target Airsoft Rifles (otarshop)
-Any upgrades that have been installed in the product other than those done by On Target Airsoft Rifles (otarshop).
-Any faults arising from the use of poor quality sub standard BB’s.
-Any Feet Per Second (FPS) variance. This may be different from the indicated FPS as this is only a guideline.
-External damage or wear and tear.

Your On Target Airsoft Rifles (otarshop) warranty is also invalidated if:

The product has been altered or adjusted in any way from its original format, this includes all internal upgrades.

Any repairs or maintenance to the item(s) have been carried out by any non On Target Airsoft Rifles (otarshop) or other authorised personnel.

A fault has arisen from the use of poor quality sub standard BB’s

All images on the website are as up to date as possible but occasionally manufacturers change colour schemes or designs slightly and images may be out of date. If in doubt please contact us to check that images are still up to date.

On Target Airsoft Rifles (otarshop) reserves the right to change terms and conditions of our warranty from time to time.